Electronic HP Care Pack Return for Repair Hardware Support - Extended service agreement - parts and labor (for excluding external monitor) - 5 years - carry-in - 9x5 - repair time: 3-7 business days - for Fortis 11 G9, 14 G10; Pro x360; ProBook Fortis 14 G10, Fortis 14 G9; ProBook x360. Hewlett-Packard takes great care of its customers - that's why it provides you with reliable and high-class service to make you feel comfortable whenever you buy HP products. The company offers a full range of services and supports to make you feel even more comfortable.