Electronic HP Care Pack Priority Management Service - Technical support - phone consulting - 5 years - 9x5 - response time: next available agent - 1000+ seats. HP Priority Management Service provides all features of HP Priority Access Service – such as direct access to highly skilled remote support agents and a globally consistent experience available in over 60 countries and more than 20 languages. Then it goes beyond by providing an HP global support manager located in your region who manages and proactively plans your global support needs. And, it provides parts prioritization, performance monitoring, executive level reporting, and proactive support planning.