Electronic HP Care Pack Priority Access Plus Service - Technical support - phone consulting - 5 years - 9x5 - response time: next available agent - 1000+ seats. HP Priority Access Plus Service provides all features of HP Priority Access Service – such as direct access to highly skilled remote support agents and a globally consistent experience available in over 60 countries and more than 20 languages. Then it goes beyond by providing an assigned remote point of contact to manage your support needs and delivers reporting on a quarterly basis.