Electronic HP Care Pack Next Business Day Hardware Support for Travelers with Defective Media Retention - Extended service agreement - parts and labor (for 1/1/0 warranty) - 3 years - on-site - business hours - response time: NBD. Access to reliable support is just as important when you're travelling as when you're in the office - maybe even more so. With HP Next Business Day Onsite Hardware Support for Travelers with Defective Media Retention, you can depend on convenient next-business-day onsite response time in many countries around the world. When dealing with defective storage media, you maintain control of your sensitive data.