Electronic HP Care Pack Next Business Day Hardware Exchange - Extended service agreement - replacement - 3 years - shipment - response time: NBD - for Scanjet Pro 2500 f1. HP Care Pack Services are support packages that expand and extend standard warranties for HP hardware and software. HP Care Pack Services provide hardware and software support, installation services, education services and premium support options to meet the needs of business-critical IT environments. They help IT professionals use hardware and software effectively. They provide proactive support to help prevent system downtime. And when failures do occur, they provide the level of response you need to meet the needs of your business - whenever and wherever you need it.