Electronic HP Care Pack Helpdesk - Technical support - phone consulting (for 1 primary device and up to 5 peripheral devices) - 3 years - extended business hours. Helpdesk, part of HP Care, provides phone and online technical assistance, covering computer software, hardware, connectivity and networking issues across a range of computers, tablets and smartphones. Don't lose time trying to fix technical issues on your own. Instead, contact a Helpdesk technician who can temporarily access your computer to remotely diagnose and resolve issues in a highly secure support session.