Electronic HP Care Pack Active Care Next Business Day Hardware Support for Travelers with Defective Media Retention - Extended service agreement - parts and labor (for 3/3/x warranty) - 5 years - on-site - 9x5 - response time: NBD - for Elite x2; x360; EliteBook 1040 G9, 10XX G1; EliteBook Folio 1020 G1; EliteBook x360. For hardware incidents that cannot be resolved remotely, an authorized representative will arrive onsite the next business day to provide onsite technical support on HP Active Care hardware products to return them to operating condition. HP may elect to replace certain products in lieu of repairing them. Replacement products will be new or functionally equivalent to new. Replaced products become the property of HP. After they arrive, representatives will deliver service onsite or remotely, at their discretion, until the products are repaired. Work may be suspended temporarily if parts or additional resources are required, but it will resume when they become available.
This service also provides mobile computer users with a hardware support solution for their new HP portable product. Next Business Day Hardware Support for Travelers is available for select HP branded products and includes, as locally available, a next-business-day onsite response time (with local-language remote problem diagnosis in participating countries) in support of hardware problem resolution. Support is provided during the standard business hours and days of the local country/geographic location.